Payment Policy
Payment Policy
1. Accepted Payment Methods
We accept the following payment methods for all orders:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Bank Transfers (for bulk or special orders)
2. Currency
All transactions are processed in USD (or specify your store's currency). If you are making a purchase from outside the United States, your bank may apply exchange rates and additional fees.
3. Payment Processing
All payments are processed securely using industry-standard encryption and fraud prevention tools. We do not store or have access to your payment details.
4. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. If you do not receive an email, please check your spam folder or contact our support team.
5. Failed or Declined Payments
If your payment is declined, please check with your bank or payment provider for more details. Ensure that your billing information is correct and that your card has sufficient funds. If issues persist, try an alternative payment method.
6. Refunds & Cancellations
- Orders can be canceled within 24 hours of purchase if they have not yet been processed for shipping.
- Refunds are issued in accordance with our Refund Policy.
- If you experience any issues with your payment or need to request a refund, please contact our customer support team.
7. Chargebacks & Disputes
If you believe there is an unauthorized charge on your account, please contact us immediately so we can investigate the issue. Unauthorized chargebacks may result in restrictions on future purchases.
8. Taxes & Duties
Customers are responsible for any applicable local taxes, customs duties, or import fees that may apply to international orders.
9. Contact Us
For any questions regarding payments, please contact our support team at support@casachandeliers.us or through our contact page.
Last Updated:
[February 15, 2025]
